Profitable omnichannel
order fulfillment

Key findings and analysis from a new global survey by Incisiv
who partnered with Salmon to produce this free report

Retailers are responding to consumer needs by offering greater choice of delivery options. Whilst that's encouraging...

... are they equipped to deliver a consistent, profitable customer experience? To enable these new capabilities, retailers must fine tune or re-architect their supply chain and order fulfillment business processes and systems.

This whitepaper will answer: 

  • How profitable are retailers' omnichannel order fulfillment initiatives?
  • What key issues do retailers face in further improving profitability of omnichannel order management?
  • How well are retailers equipped to manage the increased complexity of omnichannel order management?
  • What are the most glaring functional gaps in retailers' omnichannel order management systems?
  • What can we learn by observing two unique retail formats at different stages of digital transformation maturity?
  • What are the key differences in retailers in the two largest retail markets?